Help with your order.
If something is not right, email czesupplies@gmail.com with your order number, the shirt concerned and a short explanation. Photos are helpful if an item is damaged, faulty or different from what you ordered.
Faulty, damaged or incorrect items
We will assess the issue and help arrange an appropriate solution. Your rights under Australian Consumer Law apply: depending on the problem, you may be entitled to a repair, replacement or refund. For a major failure, you can choose a replacement or refund. These rights are not limited by a store returns window.
Size exchanges and change of mind
Please contact us before sending anything back to discuss the available options. Keep the shirt unworn and unwashed, with its tags and packaging, while your request is reviewed. This guidance does not limit your rights for faulty goods.
Sending an item back
We will provide return instructions and confirm the return address and any applicable postage arrangements. Keep your proof of postage. Please do not send a parcel to a supplier or a different address without checking with us.
Consumer rights
For more information, see the ACCC guide to repairs, replacements and refunds.